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Kaufrecht / Gewährleistung - Kundenrechte und Händlerpflichten

Top-Themen

AG München: Neuwertige Ware ist ungleich Neuware

Bei nicht fristgerechter Lieferung kann eine gleichwertige Sache bei einem Dritten erworben und dem ursprünglichen Verkäufer die Kaufpreisdifferenz in Rechnung gestellt werden. Ob das auch für fabrikneue statt nur neuwertige Artikel gilt, klärte nun das AG München.

3 min

Wer muss den Mangel bei der Gewährleistung beweisen?

Der Beitrag erklärt die gesetzliche Beweislastverteilung im Falle der Gewährleistung, was sich seit 2022 mit der verlängerten Frist von zwölf Monaten geändert hat und wie sich Händler in der Praxis absichern können.

7 min

Muster für die Praxis: Rückforderung einer Falschlieferung

Erhält ein Kunde irrtümlich falsche Ware, darf der Händler deren Rückgabe verlangen - muss aber bei Ersatzlieferung die Rücksendung auf eigene Kosten organisieren. Wir stellen ein Muster für die Rückforderung einer falsch an den Kunden gelieferten Ware bereit.

3 min

Falsche Ware geliefert? Das müssen Händler jetzt wissen

Wenn Kunden die falsche Ware erhalten, müssen Händler schnell und rechtssicher reagieren. Der Beitrag erklärt die rechtlichen Folgen, zeigt typische Fallstricke – und stellt ein sofort einsetzbares Muster für die Kundenkommunikation bereit.

14 min 1

Teilerstattung bei Mängeln – neues Muster

Mängelstreitigkeiten gehören für Händler zum Alltag. Oft lohnt sich ein finanzielles Entgegenkommen, etwa per Teilerstattung – schon weil es vielen Kunden vor allem ums Prinzip geht. Doch wie lässt sich das rechtssicher umsetzen?

5 min

Pflicht des Käufers zur Mitwirkung bei Mangelbeseitigung + Muster

Der Käufer rügt einen Mangel, verweigert aber die erforderliche Mitwirkung bei der Begutachtung oder Nacherfüllung. Stattdessen verlangt er den Kaufpreis zurück oder zahlt ihn nicht. In diesem Beitrag beleuchten wir die Mitwirkungspflichten des Käufers und stellen hilfreiche Musterschreiben zur Verfügung.

9 min

Rechte des Händlers bei Kombination aus Widerruf und Mängelrüge

Ist eine erworbene Sache mangelhaft, können Verbraucher entweder Widerrufs- oder Gewährleistungsrechte nutzen. Kombiniert werden können die Rechte aber nicht. Dennoch vermengen Kunden beides oft und fordern die sofortige versandkostenfreie Rücknahme und Kaufpreiserstattung.

7 min 1

Allgemeine Infos

Server name 
k6.itrk.dev
Http Host 
k6.itrk.dev
Hostname 
itrk.dev
Datum/Zeit 
2026-03-04T23:12:02+01:00 (1772662322)
Git branch 
master
CMS Pfad 
/var/www/vhosts/itrk.dev/itrk/cms
Datenbank 
itrk2 (itrk@localhost:3306)

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Loaded extensions

Array
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    [36] => imap
    [37] => intl
    [38] => ldap
    [39] => exif
    [40] => mysqli
    [41] => odbc
    [42] => PDO
    [43] => pdo_mysql
    [44] => PDO_ODBC
    [45] => pdo_pgsql
    [46] => pdo_sqlite
    [47] => pgsql
    [48] => Phar
    [49] => posix
    [50] => pspell
    [51] => redis
    [52] => soap
    [53] => sodium
    [54] => sqlite3
    [55] => sysvmsg
    [56] => sysvsem
    [57] => sysvshm
    [58] => tidy
    [59] => xmlreader
    [60] => xmlwriter
    [61] => xsl
    [62] => zip
    [63] => Zend OPcache
)

Defined constants

Array
(
    [CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [WEB_ROOT] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www
    [CMS_READY] => 1
    [PAGER_ELEMENT_COUNT] => 20
)

Defined functions

Array
(
    [0] => get_first
    [1] => get_color
    [2] => ob_clean_all
    [3] => page_forward
    [4] => get_userip
    [5] => content_url
    [6] => script_url
    [7] => admin_url
    [8] => admin_wrapper_url
    [9] => admin_file_url
    [10] => get_uri
    [11] => uri_passthrough
    [12] => cms_exit
    [13] => is_submitted
    [14] => post_get
    [15] => post_get_int
    [16] => post_get_string
    [17] => post_get_all
    [18] => url_get
    [19] => url_get_int
    [20] => url_get_string
    [21] => url_get_all
    [22] => param_get
    [23] => param_get_string
    [24] => param_get_int
    [25] => param_get_all
    [26] => param_set
    [27] => request
    [28] => session_get
    [29] => session_set
    [30] => session_remove
    [31] => session_release
    [32] => cookie_get
    [33] => cookie_set
    [34] => cookie_remove
    [35] => esc_attr
    [36] => esc_url
    [37] => esc_html
    [38] => html_element
    [39] => wrap_svg
    [40] => wrap_tag
    [41] => content_template
    [42] => admin_template
    [43] => enclosestring
    [44] => collect
    [45] => dict
    [46] => gzdecode_or_throw
    [47] => arr
    [48] => value
    [49] => minmax
    [50] => throwif
    [51] => throwifnot
    [52] => is_assoc
    [53] => array_get
    [54] => array_tree
    [55] => value_map
    [56] => data_forget
    [57] => data_has
    [58] => data_get
    [59] => data_set
    [60] => strcontains
    [61] => stricontains
    [62] => str_contains_any
    [63] => strbeginswith
    [64] => strendswith
    [65] => make_filename
    [66] => pluralize
    [67] => random_string
    [68] => hex_dump
    [69] => implode_ws
    [70] => get_db_record
    [71] => db_factory
    [72] => db_record
    [73] => db_count
    [74] => db_text
    [75] => mb_str_starts_with
    [76] => mb_str_contains
    [77] => mb_str_ends_with
    [78] => show_beta_content
    [79] => get_news_image
    [80] => num_align
    [81] => unserializesafe
    [82] => str_replace_first
    [83] => get_language
    [84] => tt
    [85] => ttn
    [86] => tta
    [87] => ttf
    [88] => get_dump
    [89] => dump
    [90] => dd
    [91] => arrval
    [92] => randpasswd
    [93] => basepath
    [94] => env
    [95] => request_headers
    [96] => request_header
    [97] => array_flatten
    [98] => arrayify
    [99] => cycle_value
    [100] => array_group
    [101] => dev_panel_add_data
    [102] => dev_panel_add_callback
)

Server data

Array
(
    [USER] => itrk.dev
    [HOME] => /var/www/vhosts/itrk.dev
    [SCRIPT_NAME] => /index.php
    [REQUEST_URI] => /Thema/eu-kaufrecht.html
    [QUERY_STRING] => 
    [REQUEST_METHOD] => GET
    [SERVER_PROTOCOL] => HTTP/1.0
    [GATEWAY_INTERFACE] => CGI/1.1
    [REDIRECT_URL] => /Thema/eu-kaufrecht.html
    [REMOTE_PORT] => 56044
    [SCRIPT_FILENAME] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www/index.php
    [SERVER_ADMIN] => [no address given]
    [CONTEXT_DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www
    [CONTEXT_PREFIX] => 
    [REQUEST_SCHEME] => https
    [DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www
    [REMOTE_ADDR] => 216.73.216.0
    [SERVER_PORT] => 443
    [SERVER_ADDR] => 82.165.51.185
    [SERVER_NAME] => k6.itrk.dev
    [SERVER_SOFTWARE] => Apache
    [SERVER_SIGNATURE] => <address>Apache Server at k6.itrk.dev Port 443</address>

    [PATH] => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin
    [HTTP_ACCEPT_ENCODING] => gzip, br, zstd, deflate
    [HTTP_USER_AGENT] => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
    [HTTP_ACCEPT] => */*
    [HTTP_CONNECTION] => close
    [HTTP_X_ACCEL_INTERNAL] => /internal-nginx-static-location
    [HTTP_X_REAL_IP] => 216.73.216.0
    [HTTP_HOST] => k6.itrk.dev
    [proxy-nokeepalive] => 1
    [SSL_TLS_SNI] => k6.itrk.dev
    [HTTPS] => on
    [SHOW_DEV_PANEL] => 1
    [S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [S3_BUCKET_CM4ALL] => itrk-cm4all
    [S3_REGION] => eu-central-1
    [S3_SECRET] => GcZo1SklUI0ldCIDoETQ2YoPYdPPPA+6ywSCNZc/
    [S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [IS_DEVELOPMENT] => 1
    [CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [CMS_USERNAME] => marius.gerum
    [CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [DB_NAME] => itrk2
    [DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [DB_USER] => itrk
    [DB_PORT] => 3306
    [DB_HOST] => localhost
    [UNIQUE_ID] => aaiuMe5TPVLmd1YlQot08AAAAA8
    [REDIRECT_STATUS] => 200
    [REDIRECT_SSL_TLS_SNI] => k6.itrk.dev
    [REDIRECT_HTTPS] => on
    [REDIRECT_SHOW_DEV_PANEL] => 1
    [REDIRECT_S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [REDIRECT_S3_BUCKET_CM4ALL] => itrk-cm4all
    [REDIRECT_S3_REGION] => eu-central-1
    [REDIRECT_S3_SECRET] => GcZo1SklUI0ldCIDoETQ2YoPYdPPPA+6ywSCNZc/
    [REDIRECT_S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [REDIRECT_DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [REDIRECT_IS_DEVELOPMENT] => 1
    [REDIRECT_CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [REDIRECT_CMS_USERNAME] => marius.gerum
    [REDIRECT_CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [REDIRECT_DB_NAME] => itrk2
    [REDIRECT_DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [REDIRECT_DB_USER] => itrk
    [REDIRECT_DB_PORT] => 3306
    [REDIRECT_DB_HOST] => localhost
    [REDIRECT_UNIQUE_ID] => aaiuMe5TPVLmd1YlQot08AAAAA8
    [FCGI_ROLE] => RESPONDER
    [PHP_SELF] => /index.php
    [REQUEST_TIME_FLOAT] => 1772662321.9138
    [REQUEST_TIME] => 1772662321
)

Environment variables

Array
(
    [USER] => itrk.dev
    [HOME] => /var/www/vhosts/itrk.dev
    [MAGICK_THREAD_LIMIT] => 1
    [DB_HOST] => localhost
    [DB_PORT] => 3306
    [DB_USER] => itrk
    [DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [DB_NAME] => itrk2
    [CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [CMS_USERNAME] => marius.gerum
    [CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [IS_DEVELOPMENT] => 1
    [DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [S3_SECRET] => 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
    [S3_REGION] => eu-central-1
    [S3_BUCKET_CM4ALL] => itrk-cm4all
    [S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [SHOW_DEV_PANEL] => 1
    [ABSENCE_AUDIT_URL] => https://absenceaudit.itrk.dev
    [ABSENCE_AUDIT_API_KEY] => Egy5QwhtfxzmpfkgLNGWg4YFm62xbNBg
    [SHOPVOTE_URL] => https://shopvote.itrk.dev
    [SHOPVOTE_API_URL] => https://shopvote.itrk.dev
    [LOCAL_HOST] => localhost
    [SCRIPT_NAME] => /index.php
    [REQUEST_URI] => /Thema/eu-kaufrecht.html
    [QUERY_STRING] => 
    [REQUEST_METHOD] => GET
    [SERVER_PROTOCOL] => HTTP/1.0
    [GATEWAY_INTERFACE] => CGI/1.1
    [REDIRECT_URL] => /Thema/eu-kaufrecht.html
    [REMOTE_PORT] => 56044
    [SCRIPT_FILENAME] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www/index.php�/k6.itrk.dev/www/index.php
    [SERVER_ADMIN] => [no address given]
    [CONTEXT_DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www
    [CONTEXT_PREFIX] => 
    [REQUEST_SCHEME] => https
    [DOCUMENT_ROOT] => /var/www/vhosts/itrk.dev/k6.itrk.dev/www
    [REMOTE_ADDR] => 216.73.216.0
    [SERVER_PORT] => 443
    [SERVER_ADDR] => 82.165.51.185
    [SERVER_NAME] => k6.itrk.dev
    [SERVER_SOFTWARE] => Apache
    [SERVER_SIGNATURE] => <address>Apache Server at k6.itrk.dev Port 443</address>

    [PATH] => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin
    [HTTP_ACCEPT_ENCODING] => gzip, br, zstd, deflate
    [HTTP_USER_AGENT] => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
    [HTTP_ACCEPT] => */*
    [HTTP_CONNECTION] => close
    [HTTP_X_ACCEL_INTERNAL] => /internal-nginx-static-location
    [HTTP_X_REAL_IP] => 216.73.216.0
    [HTTP_HOST] => k6.itrk.dev
    [proxy-nokeepalive] => 1
    [SSL_TLS_SNI] => k6.itrk.dev
    [HTTPS] => on
    [UNIQUE_ID] => aaiuMe5TPVLmd1YlQot08AAAAA8
    [REDIRECT_STATUS] => 200
    [REDIRECT_SSL_TLS_SNI] => k6.itrk.dev
    [REDIRECT_HTTPS] => on
    [REDIRECT_SHOW_DEV_PANEL] => 1
    [REDIRECT_S3_BUCKET_WORK_DOCUMENTS] => itrk-work-documents
    [REDIRECT_S3_BUCKET_CM4ALL] => itrk-cm4all
    [REDIRECT_S3_REGION] => eu-central-1
    [REDIRECT_S3_SECRET] => GcZo1SklUI0ldCIDoETQ2YoPYdPPPA+6ywSCNZc/
    [REDIRECT_S3_KEY] => AKIASL3FQVX7FIG6IXVU
    [REDIRECT_DEV_MAIL_TO] => m.gerum@it-recht-kanzlei.de
    [REDIRECT_IS_DEVELOPMENT] => 1
    [REDIRECT_CMS_PASSWORD] => tn2giyxUBNNXgbBDzwp4BLySWzUnr4Wc
    [REDIRECT_CMS_USERNAME] => marius.gerum
    [REDIRECT_CMS_PATH] => /var/www/vhosts/itrk.dev/itrk/cms
    [REDIRECT_DB_NAME] => itrk2
    [REDIRECT_DB_PASS] => j7XQCESYPpTyTwRS7j5qZNNYStjidj3C
    [REDIRECT_DB_USER] => itrk
    [REDIRECT_DB_PORT] => 3306
    [REDIRECT_DB_HOST] => localhost
    [REDIRECT_UNIQUE_ID] => aaiuMe5TPVLmd1YlQot08AAAAA8
    [FCGI_ROLE] => RESPONDER
)

This file

/var/www/vhosts/itrk.dev/k6.itrk.dev/www/system/templates/Dev/panel.php

Request method

GET

Request URI

/Thema/eu-kaufrecht.html

Request scheme

https

Request protocol

HTTP/1.0

Request arguments (GET)

Array
(
)

Form data (POST)

Array
(
)

Request files

Array
(
)

Raw request body (0 Bytes)


            

        

        

            
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